Refund policy

When you can get your money back, and how.

Last updated 19 October 2026

The "it won't deploy" guarantee

Follow the deploy guide that comes with the kit. If your app still won't go live, email hello@kitsbyai.com within 7 days of your purchase and you get a full refund. Tell us which step failed and what error you saw. We will usually try to help you fix it first, but if you would rather have your money back, you get it.

Other cases we always refund

• You were charged twice for the same kit.
• Your files never arrived and we can't get them to you.
• The kit is clearly not what the page described.

What isn't covered

Because a kit is a digital download that can't be returned, we don't refund simply for changing your mind after downloading it, or when the deploy guide wasn't followed. Changes made by outside services (such as a free tier ending) are not something we control, but if one stops the kit from working, write to us and we will update the guide.

How to ask

1. Email hello@kitsbyai.com from the address you paid with, within 7 days of buying.
2. Include your order number from the Polar receipt and a line about what went wrong.
3. We reply within 2 working days. Approved refunds are issued through Polar to your original payment method. Your bank may take 5 to 10 working days to show it.

Once a refund is issued, your licence to use the kit ends and the download is switched off.